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This post might be a little different than the ones we have done in the past.  In the past, I have tended to focus on products and processes but today I’d like to talk a little bit more broadly.

Confidence – (noun) full trust; belief in the powers, trustworthiness, or reliability of a person or thing.

satisfaction-guaranteed-100-percent-stampFirst, I want to thank everyone for all of the trust that they have put in us and our products.  It is only because our customers and clients have placed their trust in us that we are where we are and it is because of you that we are doing what we love. So, from the bottom of our hearts, THANK YOU!

Second, the recognition that our customers and clients place so much trust in us made me realize that they have been doing that blindly without any guarantees or promises.  I want to fix that today.

While it has been always our policy, we’ve never said the following quite so clearly:

All of our products have a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied, we will make it right.  Whatever it takes, we will fix the problem. 

Finally, I believe that we make the absolute best products.  We are constantly looking around at companies making similar products so we know that you have a choice when it comes to your custom tabletop gear.  When you choose our tokens, we believe you are choosing the absolute best tokens.  Whether it is the design, the materials, the engraving process, or the finishing process, you get the best product that can be made.

This is what we do full-time.  This isn’t a hobby, or something that we do on the side.  And, ultimately, that is because of you – our customers and clients.

Thank you! Without your trust and confidence in us, this wouldn’t be possible.

Until next time!

Derek

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